Presence
Be easy to find and clear about what you offer.
Business websites
built around
how you work.
Build a new website or improve the one you have, with a clear next step for your customers. Connect content, marketing and customer systems where they support how your business works.
A first impression.
A clear next step.
Explore the study
Atelier
Independent conceptA fictional salon website, from the first introduction to choosing a service and reviewing a sample appointment.
Try the demoWhat should work better
for your business?
Start with a Website & Inquiry Review. We look at how customers find your business, understand your services and get in touch, then discuss what matters most to you.
The 20-minute discovery call is free. We’ll discuss up to three practical priorities during the call; any paid work is quoted separately.
The next step may be a new website, a targeted improvement, a connected inquiry process, or no immediate project.
No website yet? A business listing or social page is a useful starting point.
Request a website reviewFour connected parts.
One customer experience.
Start with the part that needs attention, or bring several together.
Conversion
Make booking, buying or getting in touch straightforward.
Acquisition & content
Show the real business and connect campaigns to the offer.
Follow-up & retention
Keep inquiries moving, customers connected and the setup maintained.
Ongoing care supports all four parts. Choose the capabilities your business needs.
Built around the way
your business works.
Illustrative applications for six kinds of business.
From the right inquiry to a completed job.
- Customer request
Location, scope, photos and preferred timing.
- Staff response
Assigned owner, assessment and a quote.
- Work agreed
Approval, schedule and preparation details.
- After the job
Completion and an appropriate return visit.
Illustrative example
Estimate request
- Job
- Exterior repair
- Coverage
- Service area confirmed
- Details
- Photos and access notes
- Next action
- Assess and prepare a quote
Customer details → assigned staff member
From menu choice to the pickup handoff.
- Menu & choice
Items, modifiers and current availability.
- Order received
Payment status and staff acknowledgment.
- Pickup ready
Preparation time and a clear collection point.
- Return visit
Approved reorder or catering follow-up.
Illustrative example
Pickup order handoff
- Order
- Selected items and modifiers
- Availability
- Only items being served
- Preparation
- Staff-confirmed pickup window
- Collection
- Clear pickup instructions
Order received → preparation → ready
From a useful product page to a fulfilled order.
- Product choice
Details, variants and available stock.
- Checkout
Payment and the correct fulfillment option.
- Order progress
Preparation, dispatch or ready for pickup.
- After purchase
Help, feedback or a relevant reorder prompt.
Illustrative example
Product to fulfillment
- Product
- Chosen size and finish
- Stock
- Available variant
- Delivery
- Pickup or shipping
- Order
- Payment and fulfillment details
Order details → prepare → dispatch
From choosing a service to a confirmed time.
- Service selection
The right service and professional.
- Available time
Duration, buffers and resource checks.
- Confirmation
Clear details, reminders and change options.
- Next appointment
Completion and appropriate rebooking.
Illustrative example
Appointment details
- Service
- Duration and price basis
- Practitioner
- Eligible for the selected service
- Time
- Availability and buffer checked
- Changes
- Clear reschedule route
Service → valid time → review
From an introductory session to regular attendance.
- Choose a session
Level, timetable and instructor.
- Reserve a place
Capacity, waitlist and confirmation.
- Attend
Preparation, check-in and attendance.
- Continue
Suitable enrollment or follow-up.
Illustrative example
A place in class
- Session
- Level and preparation
- Timetable
- Date, time and instructor
- Capacity
- Available place or waitlist
- Attendance
- Confirmation and check-in
Suitable session → registration → attendance
From a suitable inquiry to an agreed project.
- Project inquiry
Needs, timing and qualification.
- Consultation
The right person, time zone and preparation.
- Proposal
Scope, approval and next-action tracking.
- Engagement
Acceptance and a clear onboarding process.
Illustrative example
Project inquiry overview
- Service
- What the client needs
- Fit
- Scope and useful context
- Conversation
- Time zone and preparation
- Next step
- Proposal or a clear alternative
Qualified inquiry → scope → onboarding
From the first conversation
to a working setup.
-
01
Understand
Talk through your business, customers and current setup. Identify what needs to improve.
-
02
Shape
Map the pages, content and customer actions. You see the direction before the build.
-
03
Build
Create and connect the work. Test the experience, including changes and errors.
-
04
Support
Receive a documented handover, with ongoing updates and care when you need them.
Make the next
move count.
Start with your priorities. Request a Website & Inquiry Review, or discuss another project.